Grievance redressal

Grievance redressal

We take complaints seriously. If something has gone wrong, here is exactly how to get it resolved.

Level 1 — Customer support

Start with our support team, available 24×7.
Email: support@truckmitra.com
Phone: +91-00000-00000
Most issues are resolved within 24 to 48 hours.

Level 2 — Escalation

If you are not satisfied with the resolution, or if you have not received a response within 48 hours, escalate to escalations@truckmitra.com. Include your original ticket reference. Escalations are acknowledged within 24 hours.

Level 3 — Grievance officer

Unresolved matters can be raised with our grievance officer, appointed in accordance with applicable Indian law.
Email: grievance@truckmitra.com
The grievance officer acknowledges complaints within 48 hours and endeavours to resolve them within 30 days.

What to include in your complaint

• Your registered mobile number and name
• Trip ID or load ID
• A clear description of the issue and what outcome you are seeking
• Supporting documents — photographs, receipts, LR copy or screenshots
• Any previous ticket or escalation reference

Common grievance types

Payment delays or deductions, damage or shortage of goods, detention charges, driver or transporter conduct, incorrect invoicing, and account or KYC issues.

Our commitment

Every complaint is logged with a reference number and tracked to closure. You will receive an update at each stage, and we will explain the outcome in writing.